Summary: Fix common DNS issues when your custom domain is not verifying.
Custom domain troubleshooting
DNS not propagated yet
DNS changes can take anywhere from 5 minutes to 48 hours. Wait at least 30 minutes before troubleshooting.
Check your CNAME record
Use a DNS checker tool (dnschecker.org) to verify your CNAME record is set correctly:
The CNAME value must be exactly: cname.orivan.me
No trailing slash, no http://, just: cname.orivan.me
Conflicting A record
If you have an A record for the same hostname (e.g. @), it may conflict with your CNAME. Remove the conflicting A record and keep only the CNAME.
Cloudflare orange cloud
If you use Cloudflare, the proxy (orange cloud) must be turned off. Click the cloud icon next to your CNAME record to set it to DNS only (grey cloud).
Wrong subdomain
Make sure the subdomain in Orivan matches the Name field in your DNS record exactly. If you entered links.yourname.com in Orivan, your DNS Name field should be links (not @ or www).
Still not working after 48 hours
1
Delete the domain from Orivan and re-add it2
Double-check the CNAME record in your registrar3
Email support@orivan.me with your domain name and a screenshot of your DNS settingsWas this article helpful?